Implementing actions that are required in order to ensure effective handling of quality requirements in customer deliveries and in supply chain
Continuous improvement inputs, implementation of the Management System and audit coordination in AS NA and SA operations, including capital, service, supply chain and sales
Delivery and customer quality
Develop and control supply chain quality
Coordination of external and internal audits
Quality support to delivery and sales organizations, working in close cooperation with Operations, Service and sales
Support and facilitate project and other RCA’s
Customer issue management support and follow-up
Product issue support
Participate in ensuring good quality and efficient delivery capability in supply centers by inspections, nonconformity handling and other means
Control supplier manufacturing quality via nonconformity and claim handling, supplier audits and supplier development actions
Continuous improvement, lean and other quality support to personnel
CI contact – support with CI Event handling
Root cause analysis facilitator
Quality and Cost of Poor Quality (COPQ) reporting support
Management system and business process implementation support
Follow-up implementation of relevant business processes

3-5 years’ experience in quality management and/or quality assurance
A suitable master’s or bachelor’s degree in industrial engineering and management, information management, automation engineering or similar, including some quality related courses
Experience or formal training in quality, lean and root cause analysis
Knowledge of project and service deliveries (power, pulp & paper, marine and/or process industry customer segments)
Knowledge of supply chain processes
Knowledge of one or more Automation Solutions products (preferably DCS – knowledge of other products such as pulp & paper quality management solutions is an advantage)
Good verbal and written communication and training skills
Fluent English skills

Includes a generous wage and benefits package that includes a company-funded registered pension plan

Quality Manager

Key skills