Document Management Administrator

Role Overview

• We are looking for an organised and detail‑focused Document Management Administrator to join our Accounts team.
• In this role, you will be primarily responsible for chasing missing tickets and documentation from our service providers via phone and email.
• Your accuracy, communication skills, and ability to work to deadlines will be key in ensuring all documentation is completed to a high standard and stored correctly.
• Scan and upload proof of deliveries into the system, ensuring accuracy at all times.
• Request any missing documentation from service providers.
• Achieve monthly targets and meet the deadlines set.
• Obtain missing documents efficiently and accurately.
• Respond promptly to internal and external queries, maintaining an excellent service at all times.

Requirements

• Confident communicating by phone and email.
• Ability to write professional, clear, and grammatically accurate emails.
• Able to use Microsoft Office effectively in a day‑to‑day role.
• Comfortable working to deadlines in a fast‑paced environment.
• A strong team player with the ability to work well under pressure.

Benefits

• Financial perks: Pension scheme, length of service rewards, and referral bonuses
• Exclusive discounts: MyPerks platform, Cycle to Work scheme, gym membership discounts, and skip hire discounts
• Health & wellbeing: Flu jabs, eyecare vouchers, and an Employee Assistance Programme
• Mental health support: Confidential counselling, MyPerks Wellbeing Centre, and access to trained Mental Health First Aiders
• Family-friendly: Enhanced maternity/paternity leave, birthday off, and holiday trading scheme
• Community engagement: Volunteer days and collaboration with local charities
• Generous holiday: Start with 23 days, rising to 25 after 2 years, plus buy/sell options
• Employee voice: Regular “My Voice” surveys and follow-up check-ins to drive meaningful change