This busy role will be telephone based, taking inbound and making outbound calls throughout the day in relation to a portfolio of customer accounts you are responsible for
You will demonstrate the ability to understand a customers’ financial situation
Understand the complexity of finance agreements, and make sound decisions to ensure a good customer outcome
Be a great communicator with our customers, explaining things such as payment plans that you have calculated with them

A genuine 'Team Player', working collaboratively with your colleagues and our customer base
You will be proactive, someone who takes responsibility for their learning and managing of themselves
A forward thinker with a real drive to give their best and make a positive difference, and can see the bigger picture
Someone who is resilient, who isn't afraid to make big decisions
Living by our one of our operating principles: 'make mistakes and learn from them'
You must have the permanent right to work in the UK

Customer Service Advisor

About this role