Key skills
Leadership
About this role
Role Overview
- Lead, optimize, and transform large-scale travel contact center operations.
- Ensure operational excellence, service quality, and compliance while driving automation and technology integration.
- Collaborate with global stakeholders to enhance customer experience and achieve business targets.
Requirements
- Graduate / Postgraduate (MBA preferred).
- 15–18 years of experience in travel operations, with at least 5+ years in leadership roles.
- Strong background in corporate travel contact centres.
- Certification in GDS systems preferred.
- Experience working with global travel clients (TMC/BPO/Corporate Travel).
Benefits
- Relocation: Candidate is open to relocating to the Philippines