Lead multiple implementation projects with defined timelines for Fiserv clients via phone, email and web-based contact channels with minimal supervision.
Thoroughly track, organize, document, and communicate all product implementation related activities for each client.
Act as liaison between various parties for projects that involve multiple product offerings or interfaces for Fiserv and third-party vendors.
Develop and maintain a full understanding of Fiserv products and services and stay abreast of relevant industry trends and best practices.
Be a subject matter expert in the products that you are tasked with implementing, including being able to resolve product and/or technical issues.
Walk clients through setup, testing and procedures, including conducting training and client presentations.
Provide after-hours support, as well as ability to adjust shift and work additional hours to support client implementations.
Lead initiatives designed to drive efficiencies and/or higher quality implementations based on key areas of expertise.

Degree in Computer Science, Management Information Systems, Finance, Accounting or Business (or equivalent experience)
Minimum 10 years of experience with Commercial/Business Banking either at a Financial Institution or at a Financial Services corporation serving banks or credit unions
Minimum 5 years of with customer-facing projects or in a client support role
Financial Services Industry experience
Proficient core computer skills (ex Microsoft Office, moving files between systems, Windows basics)
Strong research, problem solving and analytical skills to determine appropriate options for resolving clients issues.
Able to work with minimal direction based on knowledge of responsibilities and priorities as well as guide others based on their responsibilities/priorities.

Implementation Analyst, Business Banking – Advisory I

Key skills