Independently place outbound calls to business that are past due on invoices
Contact businesses via email or portal to collect payments
Responding to external and internal customer requests via phone and email in a faced paced, highly complex environment
Independently reconcile complex accounts, support in resolving customer disputes in a timely manner by collaborating with other departments within the company regarding invoices/billings or cash applications.
Organizational, technical and communication skills necessary to efficiently prioritize and resolve existing customer issues and facilitate payment.
Process daily and/or month-end Account reconciliations – spread sheets such as daily cash log.
Review/prepare customer refunds for duplicate payments, overpayments, and payments to incorrect company.
Preparation of weekly aging report and prioritize accounts based on overdue status.
Account review for credit releases.

Professional/commercial collection experience
Must have the ability to define and solve problems.
Must be self-motivated, work independently with minimum supervision, and be an effective team player.
Excellent verbal and written communication skills required.
Excel/ Word skills including Pivot tables, VLookups and other formulas.
SAP/CRM experience – Nice to have

Account Manager, Accounts Receivable

Key skills