Responsible for supporting the mentoring, coaching and development of team
Run and lead a team of Recruiters, driving performance results across assigned account(s)
Act as a consultative tactical partner by knowing the labor market and client’s business industry in order to provide extraordinary sourcing advising strategies
Handle all direct employee issues and processes, including ongoing performance management, appraisal process, and development planning
Full ownership of comprehensive reporting to Sr Leadership
Full understanding of contract details, P&L and account logistics in order to successfully lead team
Ensure team is educated on their metrics and their current SLAs outlined in the SOW
Strategically forecast resourcing needs and maintain a top-level of customer service and support
Assess and measure client satisfaction, responding with urgency when situations arise
Champion a strong culture across team(s)
Identify and prioritize short and long term goals as it refers to the account and recruiter’s desk
Maintain data integrity by auditing the team’s metrics, process adherence, and administrative compliance on a weekly basis
Determine and communicate weekly goals to sourcing team members as applicable
Strong partnership and collaboration with CRM as well as members of Sr Leadership, Clients and external partners
Reporting metrics and analyzing the data and communicating to the team regarding successes, challenges, areas of opportunity

Having excellent communication and the ability to clearly set expectations and objectives
Strong time management, organization, and attention to detail skills
Develop and present recruiting strategy plans for delivery clients and execute across the team
Successfully lead through metrics
You have strong business knowledge in multiple industries and displayed business insight at all levels within a client relationship
Demonstrate agility by working in a fast-paced environment with ever-changing demands
Understanding of multiple recruiting platforms and ATS databases
Guide in attracting talent through social media, alumni and social networking, Boolean strings, direct/cold-call sourcing, traditional and creative sourcing methods, and targeted referrals
Previous and shown leadership / supervisory experience in RPO or Staffing industry preferred

Unlimited paid time off (known as MyTime)
Regional holidays
Opportunity to work from home
Comprehensive benefits package based on region that includes medical, dental, vision, disability and life insurance, and retirement savings

Recruitment Operations Manager

Key skills