Casualty Claims Director – Field Services

Role Overview

• Lead and oversee a national field claims organization handling Auto Liability, Homeowners Liability, and General Liability claims.
• Develop and execute casualty field-claims strategies aligned with corporate goals, loss-cost management, and customer experience initiatives.
• Establish and maintain best practices, operational standards, and performance benchmarks across all regions.
• Partner with executive leadership, home office staff, legal, and claims operations to support enterprise-wide objectives.
• Provide technical and operational oversight of complex, severe, and high-exposure casualty claims.
• Ensure consistent claim handling practices across jurisdictions while accounting for local regulatory requirements and venue considerations.
• Monitor claim severity trends, litigation rates, cycle times, and indemnity/expense performance, implementing corrective actions as needed.
• Oversee investigation quality, liability determinations, coverage evaluations, negotiation strategies, and resolution outcomes.
• Ensure compliance with state-specific regulations, internal policies, and industry standards for casualty claim handling.
• Collaborate with Legal on litigation strategy, discovery support, settlement authority practices, and trial preparation.
• Support audits, regulatory inquiries, and internal reviews related to casualty claims performance and compliance.
• Lead, mentor, and develop regional and field claims leaders and adjusting staff and contractor networks nationwide.
• Drive talent development, succession planning, and performance management across the field team.
• Promote a culture of accountability, engagement, continuous improvement, and ethical claims handling.
• Manage budgets related to field operations, staffing, and casualty claim expenses.
• Oversee relationships with external vendors (e.g., defense counsel, IMEs, investigators), ensuring cost control and service quality.
• Support reserving accuracy and collaborate with actuarial and finance teams on loss projections.

Requirements

• Bachelor’s degree required; Juris Doctor or advanced degree preferred.
• 7+ years of progressive casualty claims experience, including Auto/Home Liability and General Liability.
• Demonstrated leadership experience overseeing large, geographically dispersed field claims teams.
• Strong technical expertise in liability evaluation, complex claims, litigation management, and coverage analysis.
• In-depth knowledge of state regulatory environments and compliance requirements.
• Proven ability to analyze data, manage loss trends, and drive process improvement initiatives.
• Excellent communication, negotiation, and executive-level presentation skills.
• Ability to travel nationally as needed.

Benefits

• Medical, dental, and vision plans to support your health and that of your family
• A 401(k) plan with employer matching
• Time‑off policies, including Discretionary Time Off (DTO) for exempt employees and Paid Time Off (PTO) for non‑exempt employees
• Paid holidays
• Life insurance and short‑term and long‑term disability coverage