Role Overview
- Lead the delivery of complex IT and business change projects, taking full ownership for driving progress, decision-making and delivery outcomes — not simply facilitating activity.
- Establish clear scope boundaries early, holding stakeholders accountable to agreed objectives, timelines and success measures.
- Navigate ambiguity by actively shaping delivery approaches where detail is unclear, proactively removing blockers and driving decisions to maintain momentum.
- Deliver projects to agreed timelines and budgets, escalating assertively when risks or resource constraints threaten delivery.
- Influence, challenge and guide senior stakeholders, ensuring commitments are met and decisions are made with pace and accountability.
- Run robust governance, ensuring deviations, risks and impacts are surfaced early with clear, evidence-based recommendations.
- Act as the authoritative point of coordination between technical teams, business leads, operations and external partners.
- Operate effectively in constrained or conflicting resource environments, securing support through influence, prioritisation and escalation when necessary.
- Anticipate risks, dependencies and inter-team impacts early, addressing them decisively to protect timelines and scope.
- Maintain rigorous financial oversight, ensuring forecasts, budgets and benefits remain aligned and transparent.
- Facilitate focused design and requirements sessions across IT and business teams, driving clarity on outcomes.
- Ensure capability, process and behavioural changes are fully understood, owned and embedded by business stakeholders.
- Lead structured transitions into BAU, ensuring smooth operational adoption.
- Drive lessons-learned activity with a focus on actionable improvements.
Requirements
- Minimum 5+ years delivering both IT and business change projects in complex, multi‑stakeholder environments.
- Demonstrable experience delivering under pressure, across ambiguous scopes, and within constrained resource environments.
- Proven ability to challenge, influence and hold senior stakeholders to account.
- Strong track record of delivering technical solutions and business change outcomes on time and within budget.
- Advanced communication skills.
- Strong risk, dependency and financial management capability.
- Expertise in Microsoft Project, Monday.com, Excel and willingness to learn other project management tools where necessary.
Benefits
We embrace agile working and offer a blended approach to where and how we work.****We appreciate that people have different needs and preferences and we’re keen to be flexible, after all, we value what you do, not where you do it.