Senior Director, Telehealth Operations

Role Overview

• Producing desired results associated with service excellence, quality clinical outcomes, and financial integrity for the Banner Telehealth Network
• Accountability for growth spanning multiple clinical programs
• Providing leadership in the development, implementation, and oversight of standards, systems, policies, and procedures in alignment with the organization’s strategic initiatives
• Serving as the primary advisor to the organization’s senior management team on matters related to designated operations
• Promoting high performance expectations for the leadership/management team consistent with the aim of improving the experience of care, quality of care and efficiency of care
• Directing and overseeing financial stewardship with an emphasis on providing efficient utilization of resources (maximizing operating margin) and making appropriate financial decisions for designated operations
• Maintaining a service excellence and healing culture with high expectations established for positive stakeholder experiences
• Developing and maintaining positive relations with physicians, employees, patients, families, regulatory agencies, contractors, and other applicable parties
• Providing leadership and actively participating in the development and implementation of strategic, tactical, program and operational planning
• Implementing a Patient Safety Plan
• Conducting routine employee forums to inform and keep abreast of the issues that employees are facing
• Leadership responsibility for multi-facility performance and operations of the designated operations
• Overall budgetary responsibility for the administrative functions

Requirements

• Master’s degree level of knowledge in management, preferably healthcare administration preferred
• five or more years of increasingly responsible administrative leadership experience in an integrated healthcare environment or large multi-operational, complex environment
• applicable certifications and/or licensures, including but not limited to: RN; MD or DO; Driver’s License; Certified Healthcare Protection Administrator (CHPA); Certified Protection Professional (CPP); Chartered Property Casualty Underwriter (CPCU); Associate in Risk Management (ARM); CPA; SPHR; Registered Health Information Administrator (RHIA); Registered Health Information Technologist (RHIT); Certified Healthcare Facility Manager (CHFM); Certified Facility Manager (CFM); Certified Coding Specialist (CCS); Certified Professional Coder (CPC); JD from an American Bar Association accredited school; admission to a State Bar Association
• Proven track record of partnering with physicians to achieve desired organizational outcomes
• Proven experience in leading fiscally sound, profitable, efficient, and responsible healthcare operations
• Strong financial and business acumen, including a keen understanding of operational and financial measures that define success, as well as budgeting and forecasting methodologies, including working knowledge of capital planning and capital investment practices
• Knowledge of emerging trends in quality and patient safety
• Skilled in coaching and developing direct reports and/or other employees that results in enhanced performance outcomes; setting and pursuing aggressive priorities and goals that demonstrate a strong commitment to overall organizational success; effectively allocating resources in order to accomplish goals and objectives; quickly assessing and assimilating facility and industry financial dynamics in order to act quickly and appropriately to changing environmental factors; negotiating win-win scenarios with outside vendors/partners while representing the facility and organization in the best possible light; developing collaborative and positive relationships with medical staff, employees, volunteers, the community, and/or other applicable parties; measuring and managing work outputs.
• Excellent human relations, organizational and communication skills are essential.

Tech Stack

• C++

Benefits

• option to participate in a variety of health, financial, and security benefits
• Management Incentive Program as part of your Total Rewards package