Sales Contact Center Representative

Role Overview

• Engage customers across phone and digital channels to support sales and service needs
• Provide best-in-class customer service while identifying opportunities to support customer needs through technology solutions
• Act as a trusted CDW ambassador, delivering professional, solutions-oriented interactions aligned with the CDW Way
• Accurately document customer interactions, orders, and account activity using internal systems and tools
• Collaborate with internal partners including Customer Relations and other SCC teams to resolve customer needs
• Meet or exceed assigned individual and team performance metrics, including sales, service, and quality goals
• Maintain awareness of and alignment with internal sales, service, and operational processes

Requirements

• High School diploma or equivalent
• 1+ year of call center experience
• 1+ year of sales experience
• Strong interest in customer service and/or sales
• Excellent verbal and written communication skills
• Strong organizational and time management skills, with the ability to multitask in a fast-paced environment
• Ability to work independently and collaboratively in a team-oriented, structured environment
• Demonstrated problem-solving skills and ability to resolve customer issues efficiently
• Professional phone and written communication etiquette
• Basic computer proficiency; Microsoft experience preferred

Benefits

• Annual bonus opportunities ranging from 10% of annual base pay up to $20,000