Inside Sales Representative

Role Overview

• Maintain and update CRM data, ensuring contacts and activities are accurately logged
• Validate, enrich, and qualify inbound and outbound leads from various sources (e.g. phone, web, campaigns, tradeshows) within agreed SLAs
• Assign leads to the appropriate sales managers, business development managers, partners, or distributors
• Communicate proactively and reactively with prospects and customers via phone and email
• Respond to customer inquiries by leveraging internal knowledge and collaborating with teams such as product management, service, supply chain, and finance
• Facilitate virtual product demonstrations and coordinate sales appointments
• Support the handling of pre-sales-related NPS detractors
• Contribute to projects aimed at identifying, nurturing, and converting leads
• Support marketing and sales initiatives to generate appointments, leads, and subscriptions
• Occasionally participate in customer meetings or support regional events
• Share best practices with global teams to improve conversion rates and marketing ROI
• Optimise chatbot responses by analysing and improving commercial queries and automated interactions

Requirements

• Bachelor’s degree or equivalent through experience
• Experience in a commercial or customer service environment; inside sales experience is a plus
• Fluent in Dutch, French, Spanish or Italian, and English; knowledge of Arabic is an asset
• Ability to work independently in an international environment and communicate effectively with stakeholders
• Strong organisational skills combined with technical affinity
• Supportive and collaborative mindset, with a strong focus on helping sales teams achieve their goals
• Commercial mindset with a proactive, solution-oriented ‘can-do’ attitude
• Strong problem-solving skills with ownership and accountability
• Creative mindset to support marketing and sales initiatives
• Good proficiency in Microsoft Office tools
• Familiarity with CRM systems or lead management tools is considered an asset

Benefits

• Access to continuous learning and development through Barco University
• A healthy working environment with wellbeing initiatives, workshops, and on-site facilities including a restaurant and coffee bar in Kortrijk
• An interesting and challenging role within an international market leader where innovation matters
• A modern and state-of-the-art working environment
• A competitive salary package