Onboarding & Training – Connect with new customers post-signup to provide onboarding support and platform training
Retention Calls – Proactively check in every 6 months to review usage, address challenges, and prevent churn
Proactive Outbound Engagement: Daily outbound check-in calls to nurture, review usage, address challenges and prevent churn
Upsell & Cross-Sell – Spot opportunities to introduce additional features or products through meaningful conversations and live demos
Territory Management – Manage a shared regional portfolio of Bronze-tier accounts and build strong client relationships
Customer Insights – Work with the Product team to share feedback and help shape a better user experience

2+ years’ Experience in customer engagement, call centre, sales, or hospitality environments
A growth mindset and a willingness to pick up the phone confidently
Strong communication skills, especially when handling challenging conversations
A knack for problem-solving and uncovering customer needs
Real estate or construction industry experience is a bonus—but not essential

10 half days of Wellbeing leave each year to help you recharge
Access to our Employee Assistance Program
$600 AUD annual wellbeing allowance for gym memberships, wellness apps, ergonomic gear and more
Generous Parental leave offering
$750 AUD in Baby Bucks
Free subscription to the Calm app as well as other mindfulness tools
Complimentary access to Australia’s most comprehensive property research platforms including RP Data and exclusive employee-only market updates and access to the industry’s best property experts
Two community and volunteer leave days each year to support meaningful causes and our charity partners

Customer Success Specialist – Real Estate, Construction

Key skills