Senior Data Platform Support Engineer

Role Overview

• Serves as the primary owner and administrator for assigned data platforms.
• Architects, configures, and maintains applications to align with business and technical requirements.
• Establishes best practices for system administration, performance optimization, risk management, and security.
• Maintains a platform road map and works with leadership to prioritize enhancements and upgrades.
• Provides expert-level application and system support to internal teams and user communities.
• Diagnoses, troubleshoots, and resolves complex application issues; escalates to infrastructure support or vendor teams as necessary.
• Performs root cause analysis and implements preventative measures to ensure system reliability.
• Maintains ownership of all assigned issues through resolution and documentation.
• Designs and implements integrations between data platforms and other enterprise systems.
• Evaluates and enhances system architecture to meet changing business needs.
• Conducts performance monitoring and tuning, ensuring optimal uptime and resource utilization.
• Defines and tracks KPIs, SLAs, and other operational metrics in collaboration with stakeholders.
• Develops and deploys automation scripts and tools to improve efficiency and reduce manual workloads.
• Leads or participates in automation and optimization projects across the data platform ecosystem.
• Researches, evaluates, and recommends third-party applications that align with business objectives.
• Ensures successful installation, validation, and documentation of vendor-provided upgrades and patches.
• Monitors license usage, forecast needs, and manage compliance with licensing agreements.
• Provides metrics and budget recommendations during annual planning cycles.
• Develops and maintains comprehensive documentation, including policies, procedures, and configuration details.
• Delivers user training sessions and promote best practices to drive adoption and proficiency.
• Provides timely and accurate reporting on application of health, performance, and project status.
• Manages projects involving new functionality, integrations, and process automation.
• Supports the organization’s data security, privacy, and compliance initiatives.
• Implements and maintains security standards, access controls, and audit readiness.
• Ensures systems adhere to company policies and industry best practices.

Requirements

• Education or experience typically obtained through completion of a bachelor’s degree in computer science, information systems, engineering, or related field.
• 5-8 years of experience supporting enterprise applications, data platforms, or system integrations in a production environment.
• Strong knowledge of SQL, data integration tools, APIs, scripting languages (Python, PowerShell, Bash), and automation frameworks.
• Familiarity with cloud-based platforms (AWS, Azure, GCP) and related monitoring tools.
• Experience with ETL/ELT pipelines, data governance frameworks, and data warehouse technologies preferred.
• Experiencing managing Tableau and/or Cloudera infrastructure preferred.
• Excellent problem-solving, communication, and collaboration skills.
• Proven ability to manage multiple priorities and deliver solutions in a dynamic environment.
• Strong analytical mindset with attention to detail and continuous improvement.

Tech Stack

• AWS
• Azure
• Cloud
• ETL
• Google Cloud Platform
• Python
• SQL
• Tableau

Benefits

• Healthcare Coverage – Competitive medical (PPO/HDHP), dental, and vision plans as well as company contributions to your Health Savings Account (HSA) or pre-tax savings through flexible spending accounts (FSA) for commuting, health & dependent care expenses.
• 401(k) Retirement Plan – Featuring a 100% Company Safe Harbor Match on your first 6% deferral immediately upon eligibility.
• Paid Time Off – Flexible Time Off for Exempt (salaried) employees, as well as generous PTO for Non-Exempt (hourly) employees, plus 11 paid company holidays and a paid volunteer day.
• 12 weeks of Paid Parental Leave
• Maven Family Planning – provides support through your Parenting journey including egg freezing, fertility, adoption, surrogacy, pregnancy, postpartum, early pediatrics, and returning to work.