Senior IT Asset Management, Governance

Role Overview

• Embed ITAM controls within procurement, provisioning, deployment, transfer, and retirement workflows.
• Monitor adherence to lifecycle processes and intervene when deviations occur.
• Conduct recurring operational control reviews to ensure asset traceability and policy compliance.
• Ensure lifecycle transactions are accurately reflected in ITAM and CMDB systems.
• Partner with CMDB and platform owners to define and enforce data quality standards for configuration items (CIs).
• Establish reconciliation routines between asset records and corresponding CIs.
• Monitor and remediate data integrity issues including duplicate records, orphaned CIs, incomplete attributes, and ownership gaps.
• Define control checkpoints to ensure asset and CI records remain synchronized throughout the lifecycle.
• Validate correct CI class usage, service relationships, and ownership mappings within ServiceNow.
• Collaborate with Service Owners and ServiceNow platform teams to maintain accurate service-to-asset relationships.
• Support initiatives that improve service visibility, impact analysis accuracy, and operational resilience through clean service data.
• Translate enterprise ITAM and CMDB governance policies into operational procedures and job aids.
• Enforce standards across hardware, infrastructure assets, and end-user devices.
• Partner with operational leaders to remediate control gaps and institutionalize corrective actions.
• Oversee accuracy of ITAM and CMDB data across platforms (e.g., ServiceNow HAM and CMDB).
• Establish reconciliation between procurement systems, financial records, discovery tools, and asset repositories.
• Drive data quality initiatives to improve lifecycle transparency and service reliability.
• Support internal and external audits by providing evidence of asset lifecycle controls and CMDB data governance practices.
• Maintain documentation of control procedures and remediation tracking.
• Address audit findings related to asset accountability, configuration integrity, or service model compliance.
• Define and monitor KPIs including: Inventory and CI accuracy rates, Asset-to-CI reconciliation rates, CSDM alignment compliance, Data completeness and ownership coverage, Lifecycle transaction timeliness.
• Provide recurring governance reporting to IT and platform leadership.
• Identify systemic control weaknesses and implement sustainable process improvements.
• Work closely with IT Operations, Infrastructure, Client Computing, ServiceNow Platform Teams, Service Owners, Procurement, and Finance.
• Serve as escalation point for asset and CMDB governance issues.
• Promote accountability for data ownership and lifecycle accuracy across operational teams.

Requirements

• Bachelor’s degree in information technology, Business Administration, or related field (or equivalent work experience).
• 5+ years of experience in IT Asset Management, CMDB governance, IT Operations, or related disciplines.
• Experience embedding governance controls into operational workflows.
• Strong understanding of end-to-end asset lifecycle management.
• Hands-on experience with ServiceNow ITAM and CMDB data models.
• Working knowledge of the Common Service Data Model (CSDM) framework and service mapping principles.
• Experience performing asset-to-CI reconciliation and data quality remediation.
• Familiarity with ITIL and configuration management practices.
• Experience supporting audits in regulated or control-driven environments.
• Strong analytical skills with the ability to interpret operational and configuration data.
• Ability to influence cross-functional teams without formal authority.

Tech Stack

• ServiceNow

Benefits

• Healthcare Coverage – Competitive medical (PPO/HDHP), dental, and vision plans as well as company contributions to your Health Savings Account (HSA) or pre-tax savings through flexible spending accounts (FSA) for commuting, health & dependent care expenses.
• 401(k) Retirement Plan – Featuring a 100% Company Safe Harbor Match on your first 6% deferral immediately upon eligibility.
• Paid Time Off – Flexible Time Off for Exempt (salaried) employees, as well as generous PTO for Non-Exempt (hourly) employees, plus 11 paid company holidays and a paid volunteer day.
• 12 weeks of Paid Parental Leave
• Maven Family Planning – provides support through your Parenting journey including egg freezing, fertility, adoption, surrogacy, pregnancy, postpartum, early pediatrics, and returning to work.