Telesales Agent

Role Overview

• Engage with prospects and existing members via inbound and outbound calls to promote and sell health plan products
• Conduct thorough needs assessments (NEADS) to understand customer requirements and recommend tailored solutions
• Overcome objections and close sales while maintaining a customer-first approach
• Accurately document all interactions and transactions using CRM tools
• Meet or exceed daily and monthly performance metrics, including sales targets and call quotas
• Follow up on leads and proactively identify new sales opportunities
• Support cross-functional collaboration to enhance the customer journey
• Maintain compliance with company policies and regulatory requirements

Requirements

• Active Health Insurance License is required
• Must be available to work any shift between 8:00 AM – 8:00 PM local time, including weekends
• Proven experience in telesales, telemarketing, or a high-volume customer service environment
• Strong verbal communication, negotiation, and interpersonal skills
• Resilient, self-motivated, and able to thrive in a performance-based setting
• Proficiency with CRM systems and Microsoft Office Suite
• Ability to work overtime and weekends during peak sales periods (October–December)
• Must have a professional, quiet, and distraction-free home office setup

Benefits

• medical, dental and vision benefits
• 401(k) retirement savings plan
• time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave)
• short-term and long-term disability
• life insurance and many other opportunities