Senior Program Manager – Organizational Change Management

Role Overview

• Serve as the single point of accountability for all project management activities
• Apply and implement metric-focused delivery model for workstream and contract performance reporting, including defining the metrics, processes, feedback loops, and continuous improvement practices
• Collaborate with leadership to assemble and assimilate a new delivery team, ensuring seamless operational and cultural integration with the technical implementation team and customer environment
• Rapidly evaluate OCM needs based on an aggressive technical modernization schedule and complex customer environment to set vision, and strategy – formulating actionable plan to achieve goals
• Create the environmental infrastructure (e.g., standard operating procedures (SOPs), tools, team dynamic factor, collaboration requirements) for a strong foundation that evolves with the discovery process
• Ensure alignment with the client’s implementation schedule and provide oversight for the organizational change management (OCM) workstreams
• Submit Status Reports, summarizing completed efforts, deliverables, and anticipated work
• Develop OCM strategy and provide leadership and oversight to ensure strategically-aligned execution that evolves with organizational readiness, stakeholder input, capability development and technical rollouts, and programmatic direction
• Develop and execute a comprehensive stakeholder engagement plan to guide proactive management of a complex stakeholder landscape that include internal organizations and group as well as external stakeholders such as other federal agencies, state/local government, industry partners, and organizations such as unions and policy groups
• Coalesces and synchronizes stakeholder management with modernization activities, inter-dependent technical workstreams, and OCM support areas such as change planning, stakeholder coordination, communications and messaging, public relations, and sponsorship management
• Defines overarching change management strategy and aligns team to an adopter-oriented, data-driven OCM approach
• Oversees the definition and tracking of KPIs to measure program success
• Lead pressure-testing of strategy for refinement, pivoting team direction for improved effectiveness, accelerated roadmap delivery, and high velocity adoption
• Provide and implement a Commercial Off-The-Shelf (COTS) tool to manage change, ensuring compliance with government data protection standards
• Collaborate with multiple departments to update the content on client’s internal digital platforms
• Guide workstream to establish agile processes to facilitate tailoring needs and application maintenance
• Prioritize and sequence activities in alignment with OCM needs, seamlessly integration tool use with OCM and removing roadblocks for the implementation team

Requirements

• Bachelor’s degree with 12 years in leading large-scale, complex transformational or modernization initiatives
• Diverse organizational change and stakeholder management experience
• Excellent leadership and team/people management skills, with ability to motivate and inspire others, foster trust, and develop strong relationships and rapport
• Demonstrated success supporting enterprise modernizations, with strong experience collaborating with technical and specialized experts
• Experience working directly with C suite executives on strategy
• Excellent written and verbal communication skills
• Familiarity with complex technical implementations and leads with optimism and confidence through ambiguity and challenging situations
• Microsoft Office Suite expertise (Word, PowerPoint, Excel, etc.)
• Project Management Professional (PMP), Program Management Professional (PgMP), or equivalent certifications is a plus
• Change Management certifications (e.g., Prosci Change Management Certification) are desirable
• Extensive knowledge of project management software and tools
• Previous Federal Consulting Experience

Tech Stack

• PMP

Benefits

• Your health comes first – we offer comprehensive medical, dental, & vision insurance that starts the first of the month after you join the team
• Invest in your future – 401(k) Plan – Immediately vested employer contributions; no matching required
• Work hard, play hard – we offer a generous Paid Time Off (PTO) policy, one (1) additional day of paid wellness leave per calendar year, and observe ten (10) federal holidays
• Pawsitively pawesome – Pet Insurance (because our little critters are part of our families, too!)
• Invest in your education – Tuition reimbursement, internal training programs, & company-sponsored industry certifications!
• Be part of a dynamic and collaborative work environment recently ranked by The Washington Post as a Top Work Place in 2019, 2021,2022, 2023, & 2024!
• Have fun and celebrate and give back – Team building activities, community volunteering, quarterly HQ days, wellness events, happy hours, family fun events, and more!