Build and maintain strong executive relationships as a strategic and trusted partner
Monitor account health and performance against strategic goals, proactively identifying risks and initiating improvement plans with internal experts
Conduct Business Reviews (BRs) and executive briefings to assess progress and drive continuous value realization
Identify and qualify expansion opportunities using the MEDDPICC framework (Metrics, Economic Buyer, Decision Criteria/Process, Paper Process, Identify Pain, Champion, Competition)
Own the end-to-end sales journey – from pitch to contract signature – for upsell and cross-sell motions
Develop ROI cases and customer benefit analyses that demonstrate measurable business impact
Deliver compelling pitches and executive presentations to senior client stakeholders
Lead and orchestrate internal HRS experts (e.g. Solution Consultants, Delivery managers, Customer Experience Managers, Program Consultants) to ensure deal success and value realization

Several years of experience in Customer Success or Account Management for enterprise B2B clients, ideally in travel or meetings-related industries
Proven track record of owning commercial success – driving retention, expansion, and executive stakeholder engagement
Excellent communication, stakeholder management, and presentation skills
Experience coordinating cross-functional teams and managing complex, multi-country accounts
Familiarity with sales and qualification methodologies (e.g., MEDDPICC) is a strong plus
Business-fluent in German and in English. Other languages are a plus

An attractive remuneration in line with the market and, in addition to a fixed monthly salary, all necessary work equipment and mobility, will also include an annual or multi-year bonus
Access to a global network of a globally united and mutually responsible “Tribe of Intrapreneurs,” passionately dedicated to renewing the travel industry while reinventing how businesses stay, work, and pay
An entrepreneurial, execution-focused environment with full ownership, offering the opportunity to contribute to a greater mission while growing both personally and professionally throughout the journey
Continuous learning through a strong culture of retrospectives and ongoing improvement, with the chance to actively contribute to making business life better, smarter, and more sustainable

Customer Success Manager

Key skills