Provides guidance on policy and procedures regarding laws, collection activities and accounting principles from complex tax related inquiries to both internal and external customers
Researches tax issues and laws, and examines taxpayer accounts for compliance using the System for Unified Taxation (SUNTAX)
May provide training and assistance in several areas of taxation
Requirements
Currently employed with the Florida Department of Revenue
Eighteen months of experience providing customer service that includes telephone or written communication
Eighteen months of experience researching and resolving account issues in the System for Unified Taxation (SUNTAX) or CAMS