Senior Director, Experience Acceleration

Role Overview

• Own the Experience Acceleration Ecosystem
• Serve as the executive owner of all demo platforms, including Genesys Demo, and broader pre-sales acceleration tools supporting Solutions Consultants and Partners globally.
• Define and evolve a scalable platform and infrastructure strategy spanning interactive demo environments, digital demo distribution, and reusable technical engagement assets.
• Ensure alignment and integration across live demo experiences, digital engagement tools, and supporting SC systems to create a cohesive ecosystem.
• Establish governance, lifecycle management, performance standards, and scalability frameworks across the experience acceleration stack.
• Develop measurable KPIs tied to adoption, efficiency, reuse, digital engagement effectiveness, and technical win impact.
• Define and champion a forward-looking vision for AI-native demo and technical engagement experiences that adapt dynamically to industry, persona, and opportunity context.
• Lead the continued evolution of Genesys Demo and the broader engagement ecosystem across live, interactive, and digital channels.
• Design and implement an intelligence layer across reusable demo assets and supporting SC tools — enabling guided flows, contextual personalization, and scalable expertise.
• Build modular, composable architectures that accelerate creation of verticalized, partner-ready, and persona-based experiences.
• Develop and communicate a multi-year roadmap aligned to product innovation, AI advancements, sales acceleration priorities, and market differentiation.
• Drive modernization initiatives including automation-first provisioning, reusable frameworks, scalable deployment models, and improved digital engagement capabilities.
• Lead, build, and inspire a high-performing team focused on demo platforms, technical enablement, and experience acceleration capabilities.
• Partner directly with regional Solutions Consulting and Partner leaders to introduce new capabilities and drive global adoption. Act as the strategic bridge between field teams and Product/Engineering to ensure experience acceleration capabilities evolve alongside product innovation.
• Provide executive leadership with regular reporting on platform performance, adoption trends, scalability improvements, and measurable business impact.

Requirements

• Located in North America (U.S. or Canada)
• Bachelor’s degree in a technical or related field; advanced degree preferred
• 10+ years of experience in Solutions Consulting, demo strategy, technical sales engineering, solutions architecture, or related technical leadership roles
• 5+ years leading high-performing technical, platform, or Solutions Consulting teams
• Proven experience owning and scaling demo environments, technical platforms, or pre-sales enablement ecosystems in a global organization
• Strong understanding of AI, CCaaS, Customer Experience, and Digital transformation domains
• Experience operating or supporting scalable cloud-based environments preferred
• Experience driving automation, standardization, and reuse across technical or pre-sales workflows
• Strong executive communication and stakeholder alignment skills
• Strategic thinker with the ability to translate vision into operational execution
• Experience with Salesforce, ServiceNow, and enterprise SaaS ecosystems is highly desirable
• Results-driven with a focus on measurable business impact.

Tech Stack

• Cloud
• ServiceNow

Benefits

• Medical, Dental, and Vision Insurance.
• Telehealth coverage
• Flexible work schedules and work from home opportunities
• Development and career growth opportunities
• Open Time Off in addition to 10 paid holidays
• 401(k) matching program
• Adoption Assistance
• Fertility treatments