Responsible for operational performance of the tools and field engineers’ activities
Exceed delivery expectations ensuring professional and ethical representation of the company
Supervise detailed investigation reports and operational inspections
Assign work to the service engineering group and ensure controls for employees' working hours
Overall management responsibility of service engineers’ personnel including staffing needs
Drive the development of processes and practices based on customer feedback
Allocate and monitor work based on order content and competencies
Manage a team of service professionals and ensure effective organization

Bachelor’s degree in engineering or similar discipline
Minimum 5 years (with 8 or more years being preferred) of experience in the Marine Service industry
Service experience (sales, project management, service coordination, or service engineer) in the Cruise and offshore industry
Service experience in ABB Marine & Ports services and products preferred
Prior Team Lead experience is highly desirable, but not required
Candidates must already have work authorization that would permit them to work for ABB in the US.

Field Service Manager

Key skills