Primary face of IS for business users, delivering high‑quality service experience.
Ensure OSS and premium support services are reliable and responsive.
Oversee service delivery performance and manage Walk‑in support centers.
Collaborate closely with business and country stakeholders to align IT services with business needs.
Introduce and support new services such as shared environmental support and printing services.

Bachelor’s degree in Information Systems or a related field preferred.
Minimum of 5 years experience in enterprise end‑user or customer support roles.
Strong sense of ownership, accountability, and customer focus.
Knowledge in ITIL (Fundamentals Certification).
Ability to work independently while contributing positively to a collaborative team environment.
Experience thriving in a fast-paced, service-driven organization.
Strong analytical, problem-solving, and communication skills.
Proficient in Microsoft Office tools.
Fluent in English.

IS Customer Care Specialist

Key skills