About this role

Oversee and coordinate Amplify Professional Development, executing processes that support preparation, scheduling, updates, and delivery
Maintain a strong understanding of operational processes to support scheduling and execution
Navigate tools and systems efficiently to manage workflows with speed and accuracy
Manage a wide range of customer inquiries, including recommending appropriate professional learning services, gathering event logistics, and addressing questions related to purchases
Confirm session details with school leaders across various levels
Maintain accurate customer and session data in Salesforce in alignment with established SLAs
Use Salesforce and other systems to track and communicate the status of remaining sessions to stakeholders
Maintain a strong understanding of assigned products and related professional development offerings

Bachelor’s degree or equivalent combination of education and experience
2+ years of experience in education or educational publishing/technology
1+ year of experience using Salesforce or similar systems to manage data
Demonstrated ability to analyze and interpret data across multiple systems
Solid understanding of business processes, financials, and operational workflows
Proficiency in Google Workspace

Professional Development Operations Manager

Key skills