Develop or update standard operating procedures
Collaborate with different stakeholders to ensure timely completion of project deliverables
Perform a series of pre-defined checks over the documents submitted by Samsung customers
Document and evaluate customer submissions for cashback requests
Create claims and process payments
Act as escalation point for complex issues
Take ownership of customers issues and follow problems through to resolution
Create and deliver various types of reports

Fluent in English (German, French or Italian would be considered a plus)
Excellent eye for details and curiosity to investigate
Flexibility / adaptability to cope with a dynamic working environment and a new project setup
Customer orientation and great communication skills
Good Excel skills
Previous experience with SAP and CRM systems would be a plus
Experience in writing and documenting processes as well as work procedures would be a plus
Previous experience in Client Support / back-office would be a plus

Attractive salary & annual performance bonuses (on average 2 additional salaries)
Meal tickets (40 Ron/ ticket), plus Easter & Christmas vouchers (300 Ron each)
Recognition awards for outstanding results and/or long-term employment
Employee discount to Samsung products
Health & Wellbeing: Gym subscription, private medical care, daily fresh fruits and snacks in the office
Cultural card on your birthday for books, theatre, cinema, opera and similar
Quarterly team activities (e.g.: team dinners, team buildings, office events such as Halloween celebration, Christmas party etc.)
Unlimited access to Samsung’s learning platform
Access to in-class trainings and various events/conferences
Subscription to Bookster library
25 days of vacation per year
Hybrid work (2 days/ week working from home)
Referral bonuses for new hires recommended by you

Junior Cashback Analyst

Key skills