IT Lead Architect, Enterprise Monitoring

Role Overview

• The Lead Architect, Enterprise Monitoring owns Application Monitoring Core Platform and as a subject matter expert, drives Eversource’s Application Monitoring standards, processes and best practices for solution design and development.
• Responsible for driving a centralized monitoring (Observability and Reliability) strategy and program management.
• Responsible for design and development (a complete SDLC) of Storm Critical Application Monitoring Solutions.
• Collaborate with Product Line leadership and Project Teams to drive the intake process to review Application Architecture and recommend appropriate Monitoring solutions.
• Responsible for Operationalization and execution of monitoring activities within the IT product line teams.
• Partner with Infrastructure Team for technical support and necessary integration to strengthen observability.
• Standardize Tools at each architecture layer to maximize capabilities and optimize operations.
• Provide oversight and governance to ensure Monitoring Solutions developed by Federated Teams adhere to core platform methodology through the SDLC for consistency.
• Drive continuous improvement and operational efficiency through a feedback loop and KPIs focused on productivity, quality, and velocity.
• Manage Core Application Monitoring Platforms (Availability, Upgrades, Patches, Security, license management etc.).
• Ensure SLAs are met, support Incident/problem management, perform Root Cause analysis, etc.
• Collaborate across IT, Business and Production Support Team to support key business programs & initiatives.
• Research, review, recommend, and implement best practices and trends seen in the industry.

Requirements

• Proven experience as Reliability and Observability Leader with hands-on experience leading, designing, and developing Monitoring Solutions for large scale high visible programs at an Enterprise level.
• Excellent knowledge of methodologies, processes, and proven experience with Observability tools such as Splunk, AppDynamics, Dynatrace, etc. is mandatory.
• Automation skills (PowerShell, Bash, Python etc.) is required.
• Experience with Azure Cloud Technologies a must.
• Knowledge of AIOps (Artificial Intelligence for IT Operations) concepts preferred.
• Proven experience in Agile.
• Strong leadership and technical skills to engage engineers and product owners to make decisions on technical trade-offs.
• Experience in driving technology capability strategy and roadmap.
• Attention to detail.
• Continuous learning in emerging technology trends and tools.
• Excellent communication, presentation, and written skills.
• Excellent understanding of industry standards and technology trends.
• Problem Solver, Team Player, and a proven leader.
• Utility Space experience a plus.
• Experience working with onsite and offshore resources.

Tech Stack

• Azure
• Cloud
• Python
• SDLC
• Splunk

Benefits

• Eversource offers a competitive total rewards program.
• Eligibility is based on job responsibilities, operational needs, nature of work and team dynamics.
• Work-life balance by offering hybrid schedules for certain roles.