The Lead Architect, Enterprise Monitoring owns Application Monitoring Core Platform and as a subject matter expert, drives Eversource’s Application Monitoring standards, processes and best practices for solution design and development.
Responsible for driving a centralized monitoring (Observability and Reliability) strategy and program management.
Responsible for design and development (a complete SDLC) of Storm Critical Application Monitoring Solutions.
Collaborate with Product Line leadership and Project Teams to drive the intake process to review Application Architecture and recommend appropriate Monitoring solutions.
Responsible for Operationalization and execution of monitoring activities within the IT product line teams.
Partner with Infrastructure Team for technical support and necessary integration to strengthen observability.
Standardize Tools at each architecture layer to maximize capabilities and optimize operations.
Provide oversight and governance to ensure Monitoring Solutions developed by Federated Teams adhere to core platform methodology through the SDLC for consistency.
Drive continuous improvement and operational efficiency through a feedback loop and KPIs focused on productivity, quality, and velocity.
Ensure SLAs are met, support Incident/problem management, perform Root Cause analysis, etc.
Collaborate across IT, Business and Production Support Team to support key business programs & initiatives.
Research, review, recommend, and implement best practices and trends seen in the industry.
Requirements
Proven experience as Reliability and Observability Leader with hands-on experience leading, designing, and developing Monitoring Solutions for large scale high visible programs at an Enterprise level.
Excellent knowledge of methodologies, processes, and proven experience with Observability tools such as Splunk, AppDynamics, Dynatrace, etc. is mandatory.
Automation skills (PowerShell, Bash, Python etc.) is required.
Experience with Azure Cloud Technologies a must.
Knowledge of AIOps (Artificial Intelligence for IT Operations) concepts preferred.
Proven experience in Agile.
Strong leadership and technical skills to engage engineers and product owners to make decisions on technical trade-offs.
Experience in driving technology capability strategy and roadmap.
Attention to detail.
Continuous learning in emerging technology trends and tools.
Excellent communication, presentation, and written skills.
Excellent understanding of industry standards and technology trends.
Problem Solver, Team Player, and a proven leader.
Utility Space experience a plus.
Experience working with onsite and offshore resources.
Tech Stack
Azure
Cloud
Python
SDLC
Splunk
Benefits
Eversource offers a competitive total rewards program.
Eligibility is based on job responsibilities, operational needs, nature of work and team dynamics.
Work-life balance by offering hybrid schedules for certain roles.