Senior ServiceNow Consultant

Role Overview

• Guide the implementation/configuration of a specific module, emphasizing adherence to the module's standard architecture; in this capacity may work with agile development teams, support teams, or product design teams.
• Ensure that vendor-recommended best practices are applied in the development/implementation of the module of expertise, reducing the risk of unnecessary customizations and increasing efficiency.
• Ensure that solutions delivered by agile teams or support teams, for the modules in which they specialize, have the appropriate automated tests implemented and fully functional.
• Monitor the evolution roadmap of the modules of expertise and develop a plan to adopt new features.
• Validate the functionalities of the modules of expertise and the solutions built on those modules during platform version upgrades.
• Evaluate requirements that demand customization within the modules of expertise, proposing solutions that meet the requirement with the minimum necessary customization; avoid recommending customizations unless justified by identified impacts.
• Act as an App Engine specialist.
• Perform other related duties.

Requirements

• Bachelor's degree in Information Technology or a postgraduate degree in Information Technology.
• Solid professional experience with the ServiceNow platform.
• Knowledge of App Engine.
• Certifications: CSA
• Certified System Administrator.
• CAD
• Certified Application Developer.
• Note: If the candidate is close to completing their degree (expected graduation in December), an exception to the higher-education requirement may be considered.

Tech Stack

• ServiceNow

Benefits

• Health and dental insurance.
• Profit sharing.
• Internet allowance to support hybrid working.
• Life insurance.
• Meal/food allowance (meal or food voucher).
• Flexible benefits package: you will receive points and can allocate them among the options that best suit your needs according to the program rules.
• Professional development: access to a corporate university and online learning platforms; a language platform with over 7,500 resources and approximately 60 courses organized by level, area, professional skills and interests; and a platform that aggregates multiple educational institutions offering exclusive discounts for Deloitte professionals and their dependents. Additionally, we offer a structured career plan with mentoring from Deloitte professionals via a coach who can help you address challenges and support your growth in both technical and behavioral skills based on their experience.
• Well-being support: telemedicine service for remote pre-assessments; a family support program for pregnant employees and expectant parents providing comprehensive assistance; Gympass; an additional day off during your birthday month; psychological support channel and social services.
• Opportunity to be part of an inclusive culture: be yourself with equal opportunities for growth. To reinforce this commitment we have a global "all in" strategy with eight pillars — Origins, Young Apprentice, STEM, Delas, LGBT+, Inclui, Without Borders and Generation 50+. All our vacancies are open to candidates with disabilities.