Property Claims Director

Role Overview

• Lead and manage a team/teams of claims professionals handling agriculture and property claims across diverse accounts.
• Consistently deliver on objectives, overcoming challenges to exceed operational and performance targets.
• Implement and maintain best practices for claims handling, including intake, investigation, evaluation, settlement, and recovery, tailored to both agriculture and property claims.
• Monitor and analyze claims data to identify trends, patterns, and opportunities for process improvement specific to the agriculture and property sectors.
• Ensure alignment of team performance with client and customer expectations for the claims process.
• Serve as the primary escalation point for complex or disputed claims, offering strategic direction and resolution.
• Ensure the accuracy and adequacy of claim reserving practices across all managed claims.
• Develop and execute strategies to mitigate fraudulent claims and ensure compliance with legal, regulatory, and industry standards.
• Foster a positive and collaborative work environment, promoting teamwork and encouraging professional development within the team.
• Take ownership of performance management; attract, hire, retain, and train high-performing claims professionals with expertise in agriculture and property claims.
• Collaborate with internal teams such as Account Management, Compliance, and Claim Operations to resolve escalated or high-complexity claims issues.
• Build and maintain strong relationships with external stakeholders, including farmers, landowners, policyholders, agents, brokers, and legal representatives.
• Prepare and present detailed claims reports, metrics, and analysis to clients, offering expert advice on claims trends and risk mitigation strategies specific to agriculture and property.

Requirements

• Chartered Institute Qualifications minimum of DIP CII or equivalent (we will consider those working towards)
• 10+ years in insurance claims management experience in multiple lines of business, preference for property, general liability and/or motor with bodily injury experience
• 8+ years management experience with preference for experience managing in a remote environment
• Comfortable with technology and the ability to evolve the claims systems and processes to drive better efficiencies and outcomes
• Demonstrated commitment to quality, accuracy, and attention to detail
• Integrity, ethics, and a strong sense of accountability in handling confidential and sensitive information

Benefits

• Generous health-insurance package with nationwide coverage, vision, & dental
• 401(k) retirement plan with employer matching
• Competitive PTO policy – we want our employees fresh, healthy, happy, and energized!
• Generous family leave policy after 8 months of continuous work
• Work from anywhere to facilitate your work life balance
• Apple laptop, large second monitor, and other quality-of-life equipment you may want.
• Additionally, we will Listen to your feedback to enhance and improve upon the long-standing challenges of an adjuster and the claims role
• Work toward reducing and eliminating all the administrative work from an adjuster role
• Foster a culture of empathy, transparency, and empowerment in a remote-first environment