Senior Director – IT Platform Services

Role Overview

• Define and execute the global strategy for IT platform services aligned with enterprise architecture and digital transformation goals
• Champion platform modernization, automation, and DevOps/Agile enablement across the organization
• Serve as a thought leader and advisor to executive leadership on platform capabilities and innovation
• Lead the global delivery and lifecycle management of ServiceNow, including ITSM, ITOM, HRSD, and custom applications
• Drive platform governance, performance, and expansion into new business domains
• Ensure alignment with ITIL practices, security, and compliance standards
• Oversee the enterprise-wide configuration, standardization, and integration of Jira and the Atlassian ecosystem
• Establish governance models, usage standards, and reporting frameworks to support agile at scale
• Partner with product and engineering teams to optimize workflows and delivery velocity
• Lead the TCoE to define enterprise testing strategies, automation frameworks, and quality metrics
• Promote shift-left testing, continuous testing, and test data management practices
• Ensure consistent quality assurance practices across all delivery teams and geographies
• Own the strategy and implementation of CI/CD pipelines and toolchains (e.g., Jenkins, GitLab, Azure DevOps)
• Drive adoption of DevSecOps practices and continuous delivery capabilities across engineering teams
• Build and lead a high-performing global team of platform engineers, architects, and service owners
• Foster a culture of innovation, accountability, and continuous improvement
• Manage vendor relationships, budgets, and service delivery metrics
• Act as a key liaison between IT, business units, and engineering teams to ensure platform alignment with business needs
• Lead change management, training, and communication strategies to drive adoption and value realization
• Report on platform KPIs, ROI, and strategic outcomes to executive stakeholders

Requirements

• Bachelor's degree in related field or equivalent training/experience required.
• Minimum of 12 years experience in financial services and minimum of 5 years previous leadership required.
• Experience in IT leadership roles, with deep expertise in enterprise platforms, DevOps, and agile delivery
• Proven track record of leading global teams and delivering platform transformation at scale
• Strong knowledge of ServiceNow, Jira/Atlassian, CI/CD tools, and enterprise testing practices
• Experience in regulated or complex environments (e.g., finance, healthcare, manufacturing) is a plus
• Exceptional leadership, communication, and stakeholder management skills

Tech Stack

• Azure
• ITSM
• Jenkins
• ServiceNow

Benefits

• Competitive Pay
• Bonus for Eligible Employees
• Benefits Package
• Pension Plan
• 401k Match
• Employee Stock Purchase Plan
• Tuition Reimbursement
• Disability Insurance
• Medical Insurance
• Dental Insurance
• Vision Insurance
• Employee Discounts
• Career Training & Development Opportunities
• Health and Work/Life Balance Benefits
• Paid Time Off starting at 160 hours annually for employees in their first year of service.
• Ten (10) paid holidays per year (typically mirroring the New York Stock Exchange (NYSE) holidays).
• Be Well Company holistic wellness program, which includes Wellness Coaching and Reward Dollars
• Parental Leave – fifteen (15) days of paid parental leave per calendar year to eligible employees with at least one year of service at the time of birth, placement of an adopted child, or placement of a foster care child.
• Adoption Assistance
• Employee Assistance Program
• Back-Up Care Program
• PTO for Volunteer Hours
• Employee Matching Gifts Program
• Employee Resource Groups
• Inclusion and Diversity Programs
• Employee Recognition Program
• Referral Bonus Programs