Network Operations Specialist

Role Overview

• Offer first line of defense troubleshooting practices to solve day-to-day issues for all Viamedia staff from a technical perspective.
• Help facilitate any work that needs to be completed, whether that work is in a Viamedia office or MSO partner’s headend.
• Monitor all systems both Headend and Network related; and provides advanced troubleshooting skills.
• Helps to maintain daily technical run rate reports, noting any problems to show potential issues or areas for improvement.
• Process schedules and verifications on a daily basis.
• Ability to work with minimal or no supervision.
• Run rate integrity, maintaining highest possible success rate of spot playback.
• Assign with project facilitation, oversight, and completion of assignments.
• Create and maintain reports as needed or assigned.
• Pursue higher level of understanding of partner/vendor products.
• Provide outstanding customer service to both internal and external customers.

Requirements

• Some College Preferred
• Understanding of networking and troubleshooting skills a must.
• Microsoft Windows and Office suite a must.
• UNIX experience a plus.
• Must be able to lift up to 50 lbs.
• Some late nights and weekends will be required.
• Some travel may be required.

Tech Stack

• Unix