Administrative Coordination and Operations Management

Role Overview

• Serve as the founder's operational right hand
• Ensure that everything we do is well documented, properly tracked, and accurately measured
• Update and maintain the client database in Airtable
• Document ongoing engagements in ClickUp: deliverables, deadlines, owners, statuses
• Compile and analyze hours worked per engagement to evaluate client profitability
• Prepare simple dashboards to track agency goals (revenue, utilization rate, profitability)
• Write and update internal procedures (SOPs) for recurring tasks
• Prepare reports and client follow-ups; contribute to improving existing tools

Requirements

• Currently enrolled in an administrative or management program (or equivalent qualification)
• Comfortable with digital tools (you will learn Airtable, ClickUp, Make.com — experience with them is a plus)
• Strong organizational skills and attention to detail
• Autonomous, curious, and able to manage multiple projects simultaneously
• Good written communication in French (English is an asset)
• Comfortable in a fast-moving entrepreneurial environment

Benefits

• Hands-on use of a CRM in a real context tied to profitability
• Reading and analysis of profitability data
• Project management with professional tools (ClickUp, Airtable)
• Writing SOPs and documenting processes
• Broad overview of how a creative agency operates
• Tips and tricks with AI