About this role
Role Overview
- Manage large-scale support and optimization projects for healthcare providers
- Serve as a strategic partner, leveraging operational knowledge
- Lead cross-functional teams to deliver quality outcomes
- Strengthen client relationships and identify service expansion opportunities
- Maintain accountability and performance across delivery teams
- Oversee enhancements and upgrades for Epic applications
- Utilize Epic knowledge to drive operational improvements
- Collaborate with healthcare executives to meet their needs
Requirements
- Bachelor's Degree
- At least 7 years of experience
- Epic certification
- Master's Degree in Public Health, Health Administration preferred
- Proven experience managing large-scale managed services engagements
- Demonstrated success leading enterprise Epic support programs
- Excelling in client relationship management and executive presence
- Managing distributed or global delivery teams effectively
- Developing service dashboards and operational performance metrics
- Understanding healthcare operations and regulatory compliance
- Driving optimization initiatives for system performance and effectiveness
- Continuously evolving Epic and healthcare regulatory knowledge.
Benefits
- medical
- dental
- vision
- 401k
- holiday pay
- vacation
- personal and family sick leave
- annual discretionary bonus