Accountable for direct support of the Team Lead on the claim team ensuring optimal claims handling and timely, accurate decisions of the claim team
Provides guidance and technical support to the claim team to ensure, timely and accurate decision for our customers
Displays behaviors of engagement and problem solving on a consistent basis resulting in the team's increased efficiency and high quality claims management for the benefit of the overall customer experience
Demonstrated ability to deliver accurate, dependable, and trustworthy service to our customers
Demonstrated ability to lead others to improved effectiveness through coaching, feedback, and problem solving
Collaborates effectively across team and organization to elevate performance across functions
A strong customer focus evidenced through maintaining customer relationships
Project participation and/or management at the team and organizational level in accordance with our strategic imperatives

2-3 years experience in complex STD, Absence and Paid Leave claim management
Exceptional claim/risk management skills and technical knowledge in contract interpretation and administration
Demonstrated success at coaching others to elevate performance
Demonstrated leadership skills in other position or similar position
Strong presentation and facilitation skills
Success in achieving Individual Development goals, and influence other’s in achieving development goals
Goal oriented with an ability to organize and analyze information
Strong critical thinking skills, communication, organization and time management skills
Proven customer service skills
Demonstrated ability to adapt to the changing needs of an organization
PC skills required (i.e., Windows based environment; Word; Excel; PowerPoint)
College degree preferred

Medical, dental, vision, life insurance, disability insurance
Paid Time Off (PTO), and leave of absences, such as parental and military leave
401(k) plan with company match (up to 4%)
Company-funded pension plan
Wellness Programs including up to $1,600 a year for reimbursement of items purchased to support personal wellbeing needs
Work/Life Resources to help support topics such as parenting, housing, senior care, finances, pets, legal matters, education, emotional and mental health, and career development
Education Benefit to help finance traditional college enrollment toward obtaining an approved degree and many accredited certificate programs
Employee Stock Purchase Plan: Shares can be purchased at 85% of the lower of two prices (Beginning or End of the purchase period), after one year of service
Eligibility to participate in a discretionary annual incentive program is subject to the rules governing the program, whereby an award, if any, depends on various factors including, without limitation, individual and organizational performance

Disability Claims Specialist

Key skills