Manage user communications for a growing user base of more than 5k users
Develop communication approval workflows
Lead communication development from development to delivery
Track communication effectiveness and recommend mitigation strategies
Deep understanding of communications in a federal environment
Lead strategic assessment of user audiences, developing targeted approaches for each stakeholder group
Develop and implement a communications plan
Must have experiencing managing multiple stakeholders in complex environments
Analyze and translate financial or technical language into plain English
Work cross functionally with other teams to deliver a cohesive solution to federal clients
Lead focus groups among user community to identify needs
Support internal team communications and initiatives to enhance service to customers

US citizen with ability to pass a background investigation/obtain Public Trust clearance upon hire
Bachelor’s degree in relevant field of study
10+ years of experience working in communications or a related field
5+ years of experience supporting federal government
Strong analytical, problem-solving, written, and oral communication skills
Ability to work both independently and with a team to solve problems
Efficiently and effectively able to handle multiple and shifting priorities while meeting deadlines
Flexibility to put in hours needed to meet tight deadlines
Must have thorough knowledge of Agile principles and methodologies and experience working in an agile environment
Understanding or past experience with Agile practices

Product Communications Lead

Key skills