Senior Analytics Manager - Merchant Services

Role Overview

• Lead, coach, and develop a team of consultants, setting clear expectations, providing ongoing feedback, and supporting career growth.
• Establish standards and best practices to ensure consistency, accuracy, and impact across all deliverables.
• Partner with senior business leaders to identify and prioritize translating business questions into a forward-looking analytics or reporting roadmap.
• Oversee analyses that inform business cases for new products, pricing strategies, and targeted merchant segments.
• Oversee development of reports and dashboards that provide merchant services with insights and information to achieve their objectives.
• Ensure statistical rigor in analyses, including identification of meaningful differences in performance by industry, segment, or cohort.
• Support high-visibility data requests, including audits, regulatory reviews, and executive presentations.
• Ensure team operations align with established procedures, compliance requirements, and risk management policies.
• Drive adoption of new tools, technologies, and analytical methods to continuously elevate team capabilities.

Requirements

• 7+ years of Analytics experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.
• 3+ years of management or leadership experience.
• 7+ years of experience leading end-to-end analytical / reporting work, including framing problems, conducting analysis, synthesizing insights, and influencing leadership decisions.
• Prior experience managing or leading analytics / reporting professionals, including coaching, mentoring, and performance management.
• Strong analytical skills with a high attention to detail and data quality.
• Demonstrated ability to interpret customer and operational data, identify themes, and translate insights into clear business recommendations.
• Deep understanding of statistical and advanced analytics techniques, including hypothesis testing, regression analysis, and machine learning.
• Advanced proficiency in Excel and data visualization tools; strong data storytelling skills using PowerPoint.
• Working knowledge of SQL, SAS, Python, or R.
• Proven ability to influence strategic decisions across pricing, product, sales, service models, or organizational performance.
• Excellent verbal and written communication skills, with the ability to tailor messages to executive, technical, and non-technical audiences.
• Strong project and people management skills, with the ability to lead multiple concurrent initiatives.
• Comfort collaborating and influencing across lines of business and with partners in different locations.
• Experience in the payments processing or credit card industry, with knowledge of Merchant Services products and services.
• Bachelor’s degree in a STEM or social sciences field.

Tech Stack

• Python
• SQL

Benefits

• Health benefits
• 401(k) Plan
• Paid time off
• Disability benefits
• Life insurance, critical illness insurance, and accident insurance
• Parental leave
• Critical caregiving leave
• Discounts and savings
• Commuter benefits
• Tuition reimbursement
• Scholarships for dependent children
• Adoption reimbursement