Field Service Technician I

Role Overview

• Daily travel to locations in and around the Norfolk, VA area
• Responsible for meeting daily service repair needs and driving customer satisfaction
• Installs, repairs and maintains equipment in the field; provides customer training as required
• Documents all inspections, maintenance, repair work and submits paperwork in a timely basis
• Reviews all logs for open issues and prepares formal reports to customers as necessary
• Participates in Service Sales opportunities and assists with promoting and implementing revenue programs
• Assesses product/equipment performance based on field support data; recommends modifications or improvements
• Maintains clear and concise business communication, both oral and written
• Comply with and ensure department compliance with Company health, safety and environmental policies

Requirements

• Associate’s Degree/Related Trade Certification (electrical, electronic, mechanical)/Military Training (electrical, mechanical, electronics)
• 1-3 years experience directly involved in troubleshooting and field repair of electrical and electronic systems and equipment
• Computer literacy; competency in use of all programs within MS Office Suite and aptitude for learning specialized software programs
• Excellent communications skills and strong orientation for customer focus and teamwork
• Must be willing & able to travel at short notice

Benefits

• Medical, dental & vision insurance
• 401(k) with company match
• Paid time off
• Competitive benefits package