Lead, coach, and support a team of approximately 11 travelling service engineers across multiple European and Middle East countries
Conduct regular performance reviews, set clear expectations, and support individual development and training plans
Oversee daily service operations, ensuring efficient execution of service activities
Support service engineers with technical problem-solving, escalation handling, and coordination with technical experts and other departments
Monitor performance of distributor and third-party service partners and drive a collaborative, partnership-based approach
Act as a bridge between field service engineers and office-based teams, ensuring clear, timely, and structured information flow
Lead effectively in a multicultural European environment

Experience in field service, service operations, or technical support environments
Technical flair from onsite work carried out in a service oriented organization
Proven people leadership experience, preferably with remote or travelling teams
Experience operating in a multinational or multicultural environment
Experience working with third-party service providers is a strong advantage
Fluent in English; additional European languages are an advantage

Field Service Manager – EMEIA

Key skills