Senior Experience Designer

Role Overview

• Drive the best customer and business outcomes – through purposeful and inclusive digital products
• Lead discovery activities including qualitative and quantitative research, usability testing and stakeholder interviews and workshops
• Synthesise qual and quant data into insights and actionable problem statements, opportunity areas, customer journeys and product hypotheses
• Guide external stakeholders and internal teams in the prioritisation of identified customer needs that drive strategic outcomes
• Translate research into conceptual models and north star visions that demonstrate clear experience improvements and motivate stakeholders to move into future phases
• Synthesise research insights into compelling, easy to understand design artefacts such as experience maps and personas
• Comfortable leading the audit of existing experiences and the concepting of solutions or new experiences based on research, strategy and data
• Create clear wireframes, user flows and low to mid fidelity prototypes to bring an idea to life
• Ensure quality, consistency and accessibility are prioritised during the high-fidelity design phase of new experiences and the optimisation of existing ones
• Create high-fidelity test-ready prototypes
• Set up and maintain design systems and component libraries
• Present the project and all design decisions to internal and client-side stakeholders at key milestones of projects
• Direct line management of more junior members of the Experience Design team
• Create clear design documentation and assets for in-house and external development teams
• Work with cross-functional teams (engineering, strategy, design) in agile delivery environments
• Stay informed and communicate within the team about design trends, UX methodologies, accessibility standards, and product thinking

Requirements

• 5+ years experience in UX, service design, product design, or equivalent
• Significant experience delivering end-to-end research and design across complex digital products or services
• Strong command of UX methodologies, human-centred design, service design, and design thinking
• High proficiency with Figma
• Experience designing to digital accessibility requirements (WCAG standards)
• Be familiar with the current landscape of AI-powered tools across the design and research workflow
• Understand where AI tools create genuine efficiency gains and where they introduce unreliable or misleading outputs
• Able to articulate AI capabilities and limitations clearly to non-technical stakeholders and advocate for responsible project integration
• Proactive, a strong curiosity and a hunger to learn and develop your skills
• Strong leadership skills
• Ability to collaborate with multidisciplinary teams
• Approachable with good communication and presentation skills
• Organised, with the ability to manage small tasks within larger project streams

Benefits

• The opportunity to do your best work, the freedom to experiment and to fail and the support to improve
• Participate in impactful work for some amazing world-famous brands
• Personal development is a big thing here at Inviqa, you’ll be given lots of time for training and conferences and we will work to support you to build your skills
• You get to work as part of a brilliant team, we share and collaborate on a daily basis and we make a real effort to make sure you have a good work life balance
• Some flexibility around your working hours and patterns