Perform a range of application support tasks, including initial configurations
Handle client requests, troubleshoot, and functional testing after infrastructure changes
Resolve incidents in line with agreed SLA targets
Collaborate with other support teams to address complex issues
Continuously improve platform monitoring and observability
Drive automation and standardization initiatives to reduce repetitive tasks and increase efficiency
Identify and implement opportunities to adopt AI in day-to-day operations and platform improvements

Experience supporting and working with enterprise size Linux environments
Knowledge of Web servers (e.g., nginx, apache)
Understanding of Network fundamentals
Proficiency in Databases (SQL)
Scripting languages (e.g., Bash or other) as sufficient knowledge
Experience with Asterisk or other PBX and telephony toolkits (considered as an advantage)
Experience with Ansible automations (considered as an advantage)
Hands-on experience with AI solutions (considered as an advantage)
Knowledge of monitoring/observability systems (e.g., Zabbix, Grafana) (considered as an advantage)
Possession of relevant certification (e.g., LPIC/RHCSA/RHCE) (considered as an advantage)
Understanding of ITIL processes (considered as an advantage)

IS Administrator

Key skills