Customer Support Specialist, German Speaker

Role Overview

• Respond to customer queries via phone and emails in a timely and accurate manner.
• Identify customer needs and help our customers to use specific features.
• Update our internal databases with information about technical issues and useful discussions with our customers.
• Share feature requests and effective workarounds with other team members.
• Follow up with customers to ensure their technical issues are resolved.
• Gather customer feedback and share with our Product, Sales and Marketing teams.

Requirements

• Proficient written and spoken German and English language.
• Previous experience in a Customer Support role.
• Possibility to work full-time.
• Understanding of cars and their parts would be an advantage.
• Experience using help desk software and remote support tools would be an advantage.
• Proficient spoken and written both English & Lithuanian language skills.
• Excellent communication and problem-solving skills.
• Knowledge of others' languages is also an advantage.
• Multi-tasking abilities.

Benefits

• Private health insurance
• Employee stock option plan (ESOP)
• Learning budget for your personal and professional growth
• Commuting perks (covered parking or public transport to choose from)
• Everyday snacks and drinks
• Onsite gym
• Top-notch hardware and software
• The opportunity to work from anywhere up to 30 days per year
• Employee referral program