Medical Support Secretary
Wauwatosa, Wisconsin, United States of America
Full Time
6 days ago
No Visa Sponsorship
Key skills
Communication
About this role
Role Overview
- Provides clerical support for ambulatory clinic
- Coordinates appointments, schedules services as ordered by providers and acts as a receptionist and a resource person for the office
- Answers general questions related to the scheduling process and clinic services and completes follow-up scheduling as necessary
- Answers and appropriately handles all incoming calls to the office
- Enters scheduling related data into computer system (Epic) as indicated
- Responds quickly and politely to telephone calls, takes accurate messages and relays calls and Epic messages as appropriate
- Uses other patient and caregiver communication tools such as Artera texting platform and MyChart
- Treats patients, families, physicians, visitors, and coworkers courteously
- Maintains patient confidentiality
- Assembles new patient charts, gathers charts when needed and files charts according to established procedure
- Preps documents for HIM scanning
- Maintains flow, monitoring patient location and wait time
- Maintains clean, orderly, and safe work environment
- Collects insurance co-payments when applicable, according to established procedure
- Schedules patients for clinic visits, diagnostic testing, and follow-up visits through the use of the computerized scheduling system and its components
- Enters demographic data into computer system and updates as needed
- Advises parents/patients of the necessity of obtaining referral prior to their appointment
Requirements
- High School graduate or Certificate of General Educational Development (GED) or High School Equivalency Diploma (HSED) required
- less than 1 year of related experience required
- Prior experience in health care organization preferred
- Interpersonal skills necessary to gather and share information with physicians, patients, visitors, families, and team members in a courteous and confidential manner
- Knowledgeable in Microsoft Office suite including Outlook, Word and Excel
- Organizational skills necessary to maintain records, coordinate clinic appointments, and prioritize work independently
- Ability to concentrate and pay close attention to detail using computer scheduling, entering orders, transcribing physician's orders, and arranging patient services
- Ability to type at a minimum of 35 words per minute to complete form letters and data entry preferred
Benefits
- Health insurance
- Professional development