Patient Accounting Supervisor, Customer Service

Role Overview

• Responsible for the daily oversight of the Patient Accounting Team.
• Make decisions regarding the handling of patient inquiries, telephone calls received and the coordination of operating activities with other Health System Personnel.
• Provides hospital policy/procedure guidelines as received from Administration and/or department.
• Responsible for analyzing and developing creative ideas for streamlining operations and procedures.
• Supervising functions within the Patient Financial Services Department including clinical trails, payment posting, billing and claims, insurance follow up, and patient follow up.
• Prepares reports for the Department Manager regarding staff issues, trends in staff performance, trends in patient issues and patient call volumes.
• Assists with Human Resource management functions including interviewing, selection, orientation, education/training, feedback, performance evaluation, policy and procedure development.

Requirements

• High School Graduate or GED
• 5 or more years of experience in payment posting, claims, denials, health care customer service, insurance processing, billing or collections.
• Associates Degree in Health Information Management or a related field of study from an accredited college or university (preferred).
• 3 or more years of experience in Epic (preferred).

Benefits

• The health system provides reasonable accommodations to qualified individuals with disabilities.