Lead daily operations: ticket triage, assignment to L1/L2, escalation management
Own P1/P2 critical incident response — acknowledge within 30 min, drive to resolution, conduct post-mortem
Participate in Change Advisory Board (CAB), release planning, and post-deployment validation
Conduct root cause analysis (RCA) for complex and recurring incidents
Coordinate knowledge transfer from incumbent vendor, own team KB quality
Perform code-level investigation and fix for highest-complexity issues
Mentor Java+DevOps engineers and L1 support engineers
Manage weekend release activities (several times per year)

5+ years in application support or software engineering with support responsibility
Prior experience as a tech lead or senior engineer in managed services is preferred.

Java Technical Lead – L2 Support

Key skills