Collaborate with internal and external stakeholders to ensure optimized customer experience.
Work closely with Strategic Account Managers (SAMs) to retain relationships and build customer loyalty
Ensure all organizational and operational tasks are completed according to company standards.
Maintain a comprehensive understanding of Ritchie Bros. insights, services, and transactional solutions.
Partner with Strategic Account Managers on cross-selling activities to support growth of the customer’s portfolio.
Resolve customer questions and concerns relating to solutions menu.
Prepare contractual agreements between Ritchie Bros. and customers for products or services.
Manage sensitive and confidential information.
Facilitate insights, services, and transactional solutions.
Identify internal business partners and act as a liaison for Strategic Accounts.
Perform other duties as assigned.

2+ years of experience within the following: Sales Support / Sales Administration / High-profile Customer Engagement
Understanding of legally binding contractual language and terminology
Advanced level understanding of MS Office and Adobe products:
Proven ability to exercise independent judgement in a high volume, high pressure, deadline driven environment.
Interpersonal skills to interface effectively with the necessary stakeholders.
Capacity to analyze system ability to complete customer requests.
Proactively identify areas of risk in project execution to management and escalate as appropriate.
Work collaboratively with other team members from different disciplines and backgrounds.
Excellence in professional verbal and written communication skills
Import/export of data, mail merge
Excel: basic formula creation, pivot tables, and v-lookup
PowerPoint: creation of presentations
Outlook: create address books, groups, auto-response, mail rules, shared mailbox, calendar, and task management
SharePoint: navigation and functionality
Teams: chat functions, calls, & meetings
Adobe: editing & digital signatures

Strategic Accounts Sales Coordinator

Key skills