About this role

Provides support to the cross functional team(s), with a high attention to detail
Researches, analyzes, and documents findings
May coach, review, and/or delegate work to other team members
Interface directly with partners to resolve complex technical and relationship issue
Works with the extended Partner Care team to resolve complex partner issues and escalations
Develops, analyzes, delivers, and reviews operational reporting with internal stakeholders
Identifies operational improvement opportunities and develops programs to improve them
Works closely with internal departments to understand the needs of the partner and ensure the teams are closely aligned

Bachelor’s degree required in a related field or equivalent business experience
6+ years of related experience
Ability to manage large projects and processes independently with limited supervision
Recognized subject matter expert of applicable work area
Ability to situationally adapt and understand new technology/processes as per partner requirements
Ability to analyze data using various tools
Knowledge of Salesforce and Gainsight

Partner Care Manager

Key skills