Program Manager – Value Chain

Role Overview

• Lead the global DIFOT program end-to-end, including strategy, process development, customer deployment, and performance governance.
• Develop and execute the DIFOT vision and strategy, including integration with key enablers such as PRISM (Proactive Integrated Supply Management) and Rebuild Execution programs to improve timely parts delivery and customer experience.
• Serve as DIFOT program owner for onboarding global mining strategic customers.
• Act as the primary external and internal ambassador for the DIFOT program, engaging directly with Resource Industries (RI) customers, RI dealers, and internal partners.
• Lead customer-facing projects in partnership with dealers and customers to implement DIFOT, remove barriers, and deliver measurable improvements in aftermarket availability.
• Design and govern a multi-workstream strategic plan (short-, mid-, and long-term) with clear accountability, ownership, and execution rigor across the value chain.
• Develop and own DIFOT processes, data, and reporting platforms, and ensure alignment with related parts availability measurements and reporting such as On Time In Full (OTIF), Territorial Dealer Availability (TDA).
• Drive governance and visibility of DIFOT performance, recognizing DIFOT as a critical input to Physical Availability (PA) and the RISST PA Scorecard, reviewed weekly by executive leadership.
• Partner cross-functionally across Caterpillar divisions, supply chain, product support & logistics, digital, analytics, and commercial teams to bring this new strategy to life globally.
• Support value chain strategy development and KPI governance through data analytics and digital solutions.

Requirements

• Strong experience in demand planning, parts distribution, and aftermarket supply chain.
• Deep understanding of end-to-end drivers of availability, including planning, supply, distribution, and customer delivery.
• Proven experience working directly with dealers and end customers to implement operational improvements.
• Ability to organize, interpret, and govern data analytics and KPI reporting to drive decisions and performance.
• Demonstrated ability to define vision, translate strategy into execution, and deliver results over short
• and long-term horizons.
• Ability to lead complex, global programs with clear governance, accountability, and KPI ownership.
• Experience supporting mining or RI customers in a global aftermarket environment.
• Background in parts availability, distribution networks, or physical availability metrics.
• Experience launching new enterprise processes or performance frameworks.

Benefits

• Medical, dental, and vision benefits*
• Paid time off plan (Vacation, Holidays, Volunteer, etc.)*
• 401(k) savings plans*
• Health Savings Account (HSA)*
• Flexible Spending Accounts (FSAs)*
• Health Lifestyle Programs*
• Employee Assistance Program*
• Voluntary Benefits and Employee Discounts*
• Career Development*
• Incentive bonus*
• Disability benefits
• Life Insurance
• Parental leave
• Adoption benefits
• Tuition Reimbursement*