Client Enablement Program Manager

Role Overview

• Develops, manages, and executes the reporting and analytics program for the Client Enablement Office.
• Creates and maintains dashboards, reports, and benchmarks to identify and track key performance indicators (KPIs) related to sponsor bank, card brand, and third-party partner relationships that are crucial to business enablement.
• Tracks and monitors all escalations to the Client Enablement Office from all channels (Sales, Partners, Banks, etc.), analyzing for themes, root causes, and trends.
• Provides regular reporting on escalation status and outcomes.
• Supports the Credit Policy change management process by tracking updates, partner requirements (prohibitions, exceptions), and communication status.
• Conducts research and analysis related to partner requirements, industry trends, and client/partner concerns to provide actionable insights to leadership.
• Reports, tracks progress, and provides management updates across multiple functions and departments to support Client Enablement projects and initiatives.
• Provides continuous improvement to the Client Enablement program by updating departmental procedures, creating training materials, and contributing to monthly/quarterly business reporting.
• Performs other duties as assigned.

Requirements

• Bachelor’s Degree or equivalent work experience.
• 4+ years experience in Program Management, Project Management, Data Analytics, Business Intelligence, or a senior support role within the FinTech, Payments, or Financial Services industry.
• Knowledge of and experience with program management frameworks, reporting lifecycles, and data analysis.
• Proven ability to communicate, collaborate, and manage relationships with high-level internal and external stakeholders and internal and external business partners.
• Strong analytical skills with the ability to evaluate strategic, financial, and operational perspectives, identifying trends and concisely articulating insights to remediate gaps or unlock opportunities.
• Proven ability to develop relationships, negotiate, and problem-solve.
• Strategic thinker and tactical executor
• able to rapidly shift from “big picture” to “detailed operations”.
• Strong team player with an excellent track record of success in fast-paced environments with changing priorities.
• Judgment to analyze, evaluate, develop and effectuate solutions to complex problems.
• Ability to work independently as well as in a team environment, including multi-level and external partner engagement.
• Skillfully completes work accurately and thoroughly while meeting work commitments.
• Ability to develop, document, and execute reporting procedures and processes that require steps across cross-functional areas, demonstrating an ability to work collaboratively with internal and external cross-functional teams.
• Strong verbal and written communication skills with the ability to articulate complex problems and solutions through concise and clear messaging.
• Ability to identify opportunities for automation and process improvement, keeping in mind user experience, sustainability, and effectiveness.

Benefits

• Medical, Dental, & Vision Coverage
• Flexible Paid Time Off
• 401(k) + Match
• Mental Health Support & Well-Being Program
• Paid Maternity & Paternity Leave
• Education Assistance
• Company-funded Lifestyle Spending Account