Provide outstanding IT support across Qureight, including:
Provide first
and second-line IT support for staff across office and remote environments
Manage user onboarding and offboarding (accounts, hardware, access, permissions)
Maintain and support MacOS laptops, WiFi, Conference Room System, and IT equipment.
Administer core SaaS tools (e.g. Microsoft Office 365, Entra, Box, Slack, JIRA, Tailscale, Bitwarden)
Troubleshoot networking, connectivity, and hardware issues
Support identity and access management, including Passkey, MFA and role-based access
Research and onboard new software for other teams to use; own the software asset register and deploy and update new software packages.
Work closely with security and engineering teams to maintain compliance and best practices under our regulated QMS environment
Document processes, create internal help guides, and improve IT workflows
Escalate complex issues to external vendors or internal specialists where needed.

Experience in an IT support, service desk, or systems support role
Strong knowledge of MacOS secured with MDM solution (Mosyle preferred)
Strong knowledge of securing O365
Familiarity with cloud-based SaaS tools and identity management
Comfortable supporting both technical and non-technical users
Clear communicator with a service-oriented mindset
Able to prioritise and stay calm in a fast-paced startup environment
Experience in a startup, scale-up, or scientific/regulated environment is even better
Pharma/med device (13485/GxP) experience is even better
Experience of Intune MAMWE and Entra Conditional Access is even better
Automation skills – especially PowerShell for administering O365/Entra is even better
Exposure to security frameworks or compliance (ISO 27001, SOC 2, GxP) is even better
Experience supporting lab or research teams is even better
IT certifications (e.g. CompTIA, Microsoft, Apple) is even better.

A comprehensive benefits package that includes an annual bonus plan, private medical insurance, life insurance, and a contributory pension scheme.
25 days annual leave, plus bank holidays and enhanced maternity leave.
A diverse work environment that brings together experts in many fields, including software engineering, DevOps, data science, machine learning, quality assurance, regulatory affairs, and clinical operations.

IT Support Engineer

Key skills