Bilingual Coordinator – Service Support

Role Overview

• Interact daily and directly with technicians to coordinate needs related to vehicles, phones, uniforms and training materials.
• Support the field service supervisor in coordinating billing-related requirements according to client needs, and ensure updates to information in a centralized system for the branch(es).
• Order supplies, tools and equipment required for technicians and other employees, as needed.
• Possess a sound understanding of health and safety procedures and, under management direction, coordinate mandatory and safety training for technicians.
• Manage all aspects of telephone reception (clients, suppliers, technicians) while multitasking.
• Manage onboarding and offboarding of employees, including completion of required checklists (P-card orders, access cards, ID badges, etc.).
• Recover company-owned equipment and resources when employees depart and ensure items are routed appropriately.
• Coordinate fleet management activities, including tracking employee reports, vehicle disposition, and understanding requirements related to vehicle requests and returns.
• Collaborate with the central team to ensure company permits and documentation are kept up to date.
• Assist clients with purchase order processing, billing dispute management, surveys and the use of online portals.
• Use computer systems daily such as SMS, Titan, SharePoint and the SAP environment.
• Manage weekly payroll: review technicians’ timesheets, correct missing hours and overtime, and resolve system issues (SMS, SAP, PeopleSoft and eCharge).
• Process TRAP requests related to labor and/or materials.
• Create vendors (direct) — this responsibility is expected to be eliminated once the procurement team automates the process.
• Manage supplier invoices in status 90 on a weekly basis.

Requirements

• Minimum of five (5) years of relevant experience in an administrative support or administrative coordination role.
• Secondary School Diploma (DES) completed.
• Bilingualism required: excellent written and spoken French and English.
• Postsecondary diploma completed in an administrative or technical field.
• Strong experience with the Microsoft Office suite.
• Ability to build strong internal business relationships and meet commitments.
• Relevant knowledge of HVAC, building automation, security and fire protection.
• Strong commercial acumen.
• Excellent interpersonal skills and strong verbal and written communication abilities.
• Ability to manage multiple priorities simultaneously.
• Self-directed and able to work with minimal supervision.
• Excellent daily planning and organizational skills.
• Highly customer-focused, demonstrating success through a Voice of the Customer approach.
• High self-awareness, recognizing the impact of one’s approaches and behaviors on colleagues, clients and internal and external partners.
• Ability to work within a remote team and provide support to colleagues as needed.

Benefits

• Benefits – medical, vision, dental, mental health
• Paid vacation
• Retirement plan (subject to regional policies)
• Opportunities for career advancement
• Professional development