Create responses to unsolicited Medical Information inquiries.
Proactively create Standard Responses for use by the frontline contact center.
Training the contact center and the broader Medical team on therapeutic area-specific Medical Information content and processes.
Monitor trends in Med Info data and communicate actionable insights to stakeholders.
Support audit readiness activities.

Advanced degree (e.g. PharmD, PhD, MD, DNP) with strong clinical and scientific understanding and training.
3+ years of Medical Information experience within the pharmaceutical/biotech industry, ideally in a Global or Worldwide capacity.
Strong attention to detail.
Proficient in analyzing large amounts of data while being able to pull the clinically relevant points.
Capability to prioritize among many competing deliverables under time constraints.
Understanding of and adherence to regulatory policies governing scientific interactions with physicians and patients.
Excellent decision-making and problem-solving skills.
Strong collaboration and communication skills.
Growth mindset.
Ability to stay calm under pressure.
Written and verbal proficiency in English.

Medical, Dental, Vision, & Life insurances
Fitness & Wellness programs including a fitness reimbursement
Short
and Long-Term Disability insurance
A minimum of 15 days of paid vacation and an additional end-of-year shutdown time off (Dec 26-Dec 31)
Up to 12 company paid holidays + 3 paid days off for Personal Significance
80 hours of sick time per calendar year
Paid Maternity and Parental Leave benefit
401(k) program participation with company matched contributions
Employee stock purchase plan
Tuition reimbursement of up to $10,000 per calendar year
Employee Resource Groups participation

Senior Manager, Medical Information – Rare Disease

Key skills