Application Support Analyst
United Kingdom
Full Time
1 week ago
$48,658 - $54,970 GBP
No Sponsorship
Key skills
GoChange ManagementCommunication
About this role
Role Overview
- Providing technical support for the NMC applications
- Ensuring business-critical software applications run smoothly and efficiently for end users
- Investigating and resolving applications related incidents and service requests
- Providing technical support and expertise to projects and change initiatives
- Supporting go-live and service transitions processes
Requirements
- Highly level of skill in using system admin tool
- Deep knowledge of ITIL process, problem and change management
- The ability to problem solve and identify reoccurring issues and patterns, demonstrating strong troubleshooting skills
- Excellent communication and interpersonal skills, with the ability of building and maintaining strong relationships across the business and with external stakeholders
Benefits
- 30 days annual leave
- Enhanced Pension Contributions via our attractive Pension Scheme – with a basic 8% employer contribution as standard which increases up to 14% with optional added Employee Contributions
- Life Insurance – 4 x current salary
- Hybrid working
- Enhanced Maternity and Paternity Leave
- 24 Hours Employee Assistance Programme
- Cycle to Work Scheme
- Perkbox membership
- Subsidised restaurant in our Portland Place office
- Season ticket loans